Goodyear AutoCare, the retail and service center of Goodyear Philippines, Inc., recently took home Gold, winning the 2021 Reader’s Digest Quality Service Award under the tire retailer category. The achievement highlights the commitment and dedication of Goodyear AutoCare’s dealership network in delivering the best level of service to its valued customers. After capturing the Silver award last year, the 2021 award is extremely significant as it proves Goodyear AutoCare stores’ progress over the past year.
With an extensive dealership network of over 100 stores nationwide, Goodyear AutoCare stores offer one-stop automotive quick services. In 2020 at the onset of the COVID-19 pandemic threat, they implemented a Zero Contact Policy, which aims to ensure the health and safety of their valued customers and associates by minimizing direct contact.
Goodyear Market Director for the Philippines, Vietnam, Singapore and Export Markets Susi Gamers proudly said, “We at Goodyear Philippines are delighted to receive the highest customer service rating and win the Gold Award in the 2021 Reader’s Digest Quality Service Awards in the Tire Retailer category. This Gold Award validates the hard work and innovation on our services of our team over the past year, and we credit this win to the relentless efforts of our dealers and partners in the Goodyear AutoCare business. We also extend our gratitude to our valued customers for their unrelenting patronage and trust to Goodyear. As we embrace the New Normal, we continue to strive to ensure that we deliver the highest satisfaction to our customers in terms of our tires and services.”
The Reader’s Digest Quality Service Awards (QSA) is an independent gauge of how customer service is fairing in the Philippines, Singapore, and Malaysia. It recognizes businesses that delivered customer excellence over the previous 12 months. Consumers vote to determine which brands from different categories provided the highest level of customer service. Personalization, understanding, simplicity, satisfaction, and consistency are the five key pillars that the survey addresses to define scores and come out with winners.
To view the list of Goodyear AutoCare stores check-out this link: https://www.goodyear.com.ph/store.